Our team provides immense satisfaction and utmost care to our customers.
The primary challenge most clients face is related to delays in addressing complaints.
To overcome this hurdle, a grievance redressal officer (ombudsman) has been appointed to whom you can connect to escalate the pension fund issues.
If you want clarification related to specific grievance procedures and several other doubts in your mind, kindly go through the link below.
FAQ
The Complaint related to pension should be first filed with the SBI manager of the customer care department if the customer is not satisfied with the decision or is waiting for a reply within 14 days.
Then, the complainant may appeal to the pension fund regulatory and development authority (PFRDA).
The appeal should be done in a specified procedure and must fill out the basic form.
Here is an attachment of the appeal form.
Appeal